SolarWinds to HaloITSM migration
Move off a legacy SolarWinds service desk – we have done it.
SolarWinds Service Desk has served many teams well, but legacy setups can become hard to report on, govern, and grow. We help IT leaders move to HaloITSM with a cleaner service model – and we have done exactly this migration in production.
Proven migration
We have already run this exact move.
A Western Australian education provider moved from a legacy SolarWinds service desk to HaloITSM with Opsaro. The numbers are real:
- 71,000 tickets migrated, including the open tickets needed for continuity
- SLA compliance lifted from 74% to 93% after go-live
- 5 weeks from kickoff to go-live, including hyper-care
Reporting that holds up
Use the move to rebuild reporting around workload, SLA health, bottlenecks, and the questions IT leaders actually ask.
Cleaner categories and workflows
Replace categories and workflows that drifted over time with a structure your team can actually run.
A platform ready to grow
Move to a setup that supports problem and change management and is ready for wider enterprise service management.
Why teams move
A legacy SolarWinds desk can quietly hold the team back.
SolarWinds Service Desk handled ticketing, assets, and self-service for many teams. But older setups often drift – categories multiply, workflows get inconsistent, and reporting stops answering leadership questions.
A move to HaloITSM should not just copy the old desk across. It is a chance to fix categorisation, simplify change enablement, rebuild reporting, and launch a platform that is easier to manage and ready to grow.
Assess where you are
We review how SolarWinds is used today: categories, request structures, workflows, SLAs, assets, reporting, and the portal experience.
Design your HaloITSM setup
We define how HaloITSM should work for users, agents, service owners, and future teams before any migration begins.
Migrate and launch
We move the data that matters, configure cleanly, and support cutover and hyper-care – as we did across 71,000 tickets in five weeks.
What can move
Migrate by value, not by habit.
Not everything in SolarWinds needs to come across. The best results come from moving useful data while redesigning what caused friction.
- Open tickets and the recent history you need for continuity
- Users, agents, groups, sites, and ownership structures
- Categories, request types, and forms where they still make sense
- Assets, configuration items, and related records where relevant
- Knowledge articles worth keeping
- Workflow, SLA, routing, and approval logic that should be redesigned
- Reporting and dashboard needs
SolarWinds to HaloITSM
What usually changes in the move?
The goal is not to recreate the old desk in another product. It is to build a cleaner, better-reported foundation.
| Area | Common SolarWinds starting point | HaloITSM opportunity |
|---|---|---|
| Categorisation | Categories and request structures grew over time and became inconsistent. | Rebuild clear, structured categorisation that improves routing and reporting. |
| Change enablement | Change handling may be heavier or less consistent than the team needs. | Design simpler, fit-for-purpose change enablement and problem management. |
| Reporting | Reports may not show SLA health or service performance clearly. | Build leadership reporting on workload, SLA compliance, and recurring issues. |
| Future growth | The setup is focused on the current desk and harder to extend. | Create an ESM-ready foundation for wider service work without overcomplicating it. |
For IT leaders
A migration we can prove, not just promise.
This support is built for IT Directors, IT Managers, and Service Desk Managers who need a cleaner platform and reporting they can trust.
The focus is practical: clearer requests, stronger structures, better reporting, manageable workflows, and a platform that keeps improving – backed by a SolarWinds-to-HaloITSM migration we have already delivered.
Get started
Planning a move from SolarWinds to HaloITSM?
Tell us what works today, what does not, and what you need HaloITSM to do after the move.
A 30-minute call. No prep needed. We usually reply within one business day.