About Opsaro
General questions
What does Opsaro do?
Do you only work with HaloITSM?
HaloITSM is our main focus. We can also advise more broadly on service design, operating models, reporting, governance, workflows, and improvement planning where it helps.
Pricing and packages
How our work is priced
What is Opsaro Discovery?
Discovery is a fixed-price HaloITSM readiness review. It is usually the first paid step if you are weighing up HaloITSM, planning a move, preparing a build, or improving an existing setup.
It includes a review of where you are now, build recommendations, a risk list, a launch order, portal/SLA/reporting guidance, and a 90-minute walkthrough.
How much does Opsaro Discovery cost?
Discovery is fixed at A$2,995 + GST. It gives you a practical recommendation before you commit to a bigger build, migration, health check, or ongoing support.
Do you offer fixed-price packages?
Yes. Our fixed-price options are:
- Opsaro Discovery – A$2,995 + GST
- Opsaro Launch – A$12,495 + GST
- Opsaro Launch Plus – A$22,995 + GST
- Opsaro Health Check – A$4,500 + GST
More complex or ongoing work can be scoped separately.
Builds and migration
HaloITSM delivery questions
Can you help with a new HaloITSM build?
Yes. We help with discovery, design, configuration, request types, workflows, SLAs, notifications, integrations, portal design, reporting, training, handover, go-live, and support after launch.
How long does a HaloITSM build take?
A standard Opsaro Launch build usually takes 4-8 weeks. Bigger builds with several teams, complex workflows, stronger governance, or custom reporting fit Opsaro Launch Plus and usually take 8-12 weeks or more.
Can you help us migrate to HaloITSM?
Yes. We plan migrations from Jira Service Management, Freshservice, Zendesk, ServiceDesk Plus, SolarWinds, shared mailboxes, and other tools. The focus is not just moving data – it is deciding what should move, what to redesign, and how HaloITSM should be set up after go-live.
Can you help with a HaloITSM trial?
Yes. We help you structure a trial around real workflows, request types, reporting, portal design, and integrations – so it becomes a useful test, not a blank system with no direction.
Can you review an existing HaloITSM setup?
Yes. Opsaro Health Check is built for existing setups that need an expert review and a practical improvement plan. It covers the portal, request types, workflows, SLAs, reporting, adoption, governance, and friction points.
Improvement and support
Reporting, integrations, and support
What integrations can you help with?
Common ones include Entra ID, Intune, Microsoft Teams, Outlook, shared mailboxes, email processing, and other Microsoft 365 services. We can look at others depending on your scope.
Do you provide reporting and dashboards?
Yes – it is a major focus. We help you see workload, SLAs, service performance, request trends, bottlenecks, improvement priorities, and leadership reporting clearly.
Do you provide ongoing support after go-live?
Yes. Opsaro Complete gives you ongoing support and improvement so HaloITSM keeps getting better after go-live or after a health check.
- Complete Care – A$595/mo
- Complete Optimise – A$1,195/mo
- Complete Managed – A$2,495/mo
Getting started
Next steps
What happens after we book an intro call?
We use the call to understand your situation, goals, constraints, and likely risks. From there, we suggest the right next step – Discovery, Launch, Launch Plus, a Health Check, Complete, or something more tailored.
How do we get started?
Book an intro call or send a short summary. Tell us what you want to build, move, fix, or improve, and we will point you to the best next step.
Still have questions?
Not sure which option fits?
Tell us what you want to build, move, fix, or improve, and we will help you find the best next step.
A 30-minute call. No prep needed. We usually reply within one business day.