Migrate to HaloITSM
Move to HaloITSM without dragging your old problems along.
Switching tools is a chance to fix what was not working – not just copy it across. We help IT leaders move to HaloITSM from older service desks, shared mailboxes, and setups that have become hard to manage, report on, or grow.
Real-world experience
Our approach is shaped by hands-on service desk and ITSM work across real service teams.
Clear starting point
Start with Opsaro Discovery – a fixed-price readiness review at A$2,995 + GST – before committing to the larger move.
More than moving tickets
We focus on service design, reporting, workflows, and go-live readiness – not just shifting data across.
Moving from a simpler tool
Move from Zendesk, Freshservice, ServiceDesk Plus, Jira, SolarWinds, or similar tools into a cleaner HaloITSM setup.
Moving from shared mailboxes
Swap inbox-based support for proper request tracking, ownership, SLAs, reporting, and a clear self-service portal.
Starting fresh
No mature ITSM tool yet? We help you design the right first setup without overcomplicating it.
Migration guides
Pick your starting point.
Every move is different. The key is not just moving data – it is designing HaloITSM so your team works more clearly afterwards.
Migration guide
From Jira Service Management
Move to HaloITSM with clearer services, request handling, reporting, and ownership.
Migration guide
From Freshservice
Plan a move with cleaner catalogue design, workflow review, reporting, and go-live prep.
Migration guide
From Zendesk
Move from support ticketing to a broader HaloITSM setup with better IT service structure.
Migration guide
From ServiceDesk Plus
Move to cleaner workflows, better reporting, and a setup that is easier to maintain.
Migration guide
From SolarWinds
The move we have already run in production – 71,000 tickets migrated and SLA compliance lifted from 74% to 93%.
Common starting point
From shared mailboxes
Replace inbox support with structured logging, ownership, SLAs, dashboards, and a real portal.
Greenfield build
No ITSM tool yet?
Start with a practical first version of HaloITSM that gives you control without overbuilding.
Our approach
A migration should fix what is broken, not just move tickets.
A common mistake is treating migration as a simple data transfer. That just carries old categories, weak workflows, unclear ownership, and poor reporting into the new tool.
We help you decide what to migrate, what to archive, what to redesign, and what to build fresh in HaloITSM.
Proof it works
A real migration, with real results.
For one education provider, we moved 71,000 tickets from a legacy SolarWinds service desk to HaloITSM and lifted SLA compliance from 74% to 93%.
Get started
Planning a move to HaloITSM?
Tell us what is working today, what is not, and what you need HaloITSM to do after the move. We will confirm the right first step.
A 30-minute call. No prep needed. We usually reply within one business day.