Opsaro Complete
Keep HaloITSM improving long after go-live.
Ongoing improvement
Keep HaloITSM clean, useful, and improving.
Service platforms need regular care. As your team changes and your services mature, new chances to improve and automate keep appearing.
Complete gives you an ongoing improvement partner for config, workflows, reporting, service catalogue work, governance, and advice.
A 30-minute call. No prep needed. We usually reply within one business day.
Support tiers
Pick the level of support you need.
Complete comes in three monthly tiers, based on how much ongoing help your team wants.
Complete Care
A$595/mo
A$7,140/year
Light-touch help for small improvements, quick questions, and keeping HaloITSM on track.
- Light advice and config support
- Small improvement requests
- Reporting and workflow guidance
- Service catalogue advice
- Help prioritising your backlog
Complete Optimise
A$1,195/mo
A$14,340/year
Regular improvement help across workflows, reporting, the portal, automation, and governance.
- Regular improvement and advice
- Workflow, SLA, and reporting fixes
- Portal and catalogue refinement
- Automation and routing guidance
- Backlog planning
Complete Managed
A$2,495/mo
A$29,940/year
Hands-on help for teams that want an active platform partner and regular improvement planning.
- Hands-on config and improvement
- Active platform ownership support
- Regular reporting and reviews
- Ongoing roadmap planning
Best suited for
Complete is for teams that want steady, expert help.
Complete fits teams that want HaloITSM to keep getting better without hiring a full-time specialist.
- You have HaloITSM live and want to keep improving it
- You want an expert on hand for questions and changes
- You want regular reporting and workflow improvements
- You want a steady plan instead of one-off projects
- You acted on Health Check findings and want to keep going
Not sure which tier?
Start light and move up when you need to.
Many teams start on Care and move up as their needs grow. A short chat is the easiest way to pick the right starting tier.
If you only need help with one focused task, Opsaro Flex may suit you better than a monthly plan.
Get started
Want HaloITSM to keep improving?
Tell us how your team works today and we will recommend the right Complete tier.
A 30-minute call. No prep needed. We usually reply within one business day.