ServiceDesk Plus to HaloITSM migration
Move from ServiceDesk Plus to a cleaner, simpler service model.
Modernise the experience
Move from a mature but complex desk to a cleaner HaloITSM setup with clearer request paths and a better agent experience.
Rebuild reporting
Use the move to define reporting around workload, SLA health, bottlenecks, and the questions IT leaders actually ask.
Review what should move
Decide what data, categories, workflows, assets, and knowledge to migrate, redesign, archive, or rebuild.
Why teams move
ServiceDesk Plus may be capable, but your model may need a reset.
ServiceDesk Plus supports a lot: ticketing, assets, self-service, automation, problem and change management, projects, and CMDB. For many teams, it was a practical step up from email-based support.
Over time, though, it can get harder to govern. Templates multiply, workflows drift, asset data gets inconsistent, reports stop answering leadership questions, and the portal may not match how users ask for help.
A move to HaloITSM should not just recreate ServiceDesk Plus in a new tool. It is a chance to simplify what got difficult, keep what works, and design a cleaner model for the next stage.
Assess where you are
We review how ServiceDesk Plus is used today: templates, categories, technician groups, workflows, SLAs, assets, reporting, and the portal.
Design your HaloITSM setup
We define how HaloITSM should work for users, technicians, service owners, and future teams before any migration begins.
Launch cleanly
Move in with clearer services, workflows, reporting, and ownership, plus a plan for after go-live.
What can move
Migrate by value, not by habit.
Not everything in ServiceDesk Plus needs to come across. The best results come from moving useful data while redesigning what caused friction.
- Open requests, incidents, changes, problems, and recent history
- Templates, categories, forms, technician groups, and queues where they still make sense
- Users, requesters, technicians, departments, sites, and records
- Assets, configuration items, contracts, suppliers, and related records where relevant
- Knowledge articles worth keeping
- Workflow, SLA, routing, escalation, and approval logic that should be redesigned
- Reporting and dashboard needs
ServiceDesk Plus to HaloITSM
What usually changes in the move?
The goal is not to recreate the same desk in another product. It is to build a cleaner, more maintainable foundation.
| Area | Common ServiceDesk Plus starting point | HaloITSM opportunity |
|---|---|---|
| Service catalogue | Templates and categories grew over time and may not match how users ask for help. | Redesign services, request types, forms, and portals around the current model. |
| Workflows | Workflows and approvals work but are hard to govern or simplify. | Clarify ownership and reduce avoidable variation across teams. |
| Assets and services | Asset and service data may be inconsistent or hard to maintain. | Design how users, devices, services, and suppliers connect in HaloITSM. |
| Future growth | The setup may focus on the current desk and resist change. | Create a foundation for ITSM and future service work without overcomplicating it. |
For IT leaders
Built for teams ready to simplify.
This support is built for IT Directors, IT Managers, and Service Desk Managers who want a cleaner, more maintainable platform.
The focus is practical: clearer requests, stronger structures, better reporting, manageable workflows, and a platform that keeps improving.
Get started
Planning a move from ServiceDesk Plus to HaloITSM?
Tell us what works today, what does not, and what you need HaloITSM to do after the move.
A 30-minute call. No prep needed. We usually reply within one business day.