Disclaimer: This glossary is AI-generated from exported Halo schema metadata and is not official Halo documentation. Table meanings, field descriptions, joins, and categories may be incomplete or incorrect. Always validate against your own HaloITSM or HaloPSA environment before using this information in production reports, automations, billing, or configuration decisions.
| Table | Common use |
|---|---|
| FAULTS | Tickets, incidents, service requests, changes, and logged records. |
| ACTIONS | Ticket notes, updates, actions, time entries, and history records. |
| USERS | End users, requesters, and customer contacts. |
| UNAME | Agents, technicians, and internal Halo users. |
| REQUESTTYPE | Ticket type and request type configuration. |
| STDREQUEST | Service catalogue items and standard request definitions. |
| FIELDINFO / FIELD | Field and custom field metadata used in forms and reports. |
| CONTROL / CONTROL2 / CONTROL3 | Global configuration and administration-related settings. |
| Category | Table | Column | SQL data type | Meaning | Description | Related / Join |
|---|---|---|---|---|---|---|
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