HaloITSM solutions
Not sure which HaloITSM step you need? Start here.
Evaluate
Still deciding what you need?
Start with Opsaro Discovery to clarify your scope, risks, priorities, and the most practical next step.
Build or migrate
Ready to move forward?
Use Launch, Launch Plus, or migration planning when you are ready to build, move from another tool, or prepare for go-live.
Improve
Already using HaloITSM?
Use Health Check, Flex, or Complete when you need to fix, optimise, support, or keep improving an existing setup.
Best first step
Opsaro Discovery
A$2,995 + GST
Fixed-price HaloITSM readiness review
Not ready to commit to a big project? Start here. We review where you are now, flag the risks, and tell you the smartest next step. You get clear answers for a fixed price, with no pressure to go further.
And it’s not money spent twice – the full fee is credited toward Opsaro Launch or Launch Plus if you proceed.
A 30-minute call. No prep needed. We usually reply within one business day.
The five packages
Pick the option that matches where you are.
Most teams start with Discovery. From there, the right package depends on whether you are building, fixing, or maintaining HaloITSM.
Opsaro Launch
A clean, fixed-price first build of HaloITSM. Best when your scope is clear and you want a solid standard setup.
Opsaro Launch Plus
For bigger or more complex rollouts. Best when several teams, tricky workflows, or deeper reporting are involved.
Opsaro Health Check
Already on HaloITSM but it feels messy? We review your setup and give you a clear plan to fix what matters most.
Opsaro Flex
Need help with one specific thing – a report, a workflow, an automation? Flex is scoped support without a full project.
Opsaro Complete
Ongoing monthly support that keeps HaloITSM improving after go-live. Best when you want a steady expert on hand.
Moving from another tool?
We plan and run migrations to HaloITSM from Zendesk, Freshservice, Jira, ServiceDesk Plus, and more.
How to choose
A quick way to find your fit.
Start with where you are right now. Match your situation to the option below. If you are still not sure, a discovery call sorts it out fast.
- Evaluating HaloITSM: start with Opsaro Discovery – credited toward Launch or Launch Plus if you go ahead.
- Building HaloITSM: choose Opsaro Launch or Launch Plus.
- Moving from another tool: start with migration planning or Discovery.
- Fixing an existing setup: choose Health Check or Complete.
- Need help with one task: choose Opsaro Flex.
- Want ongoing help: choose an Opsaro Complete tier.
How we work
Simple, clear, and built around your team.
We start by learning how your team works today: your services, your users, your reporting needs, and what is getting in the way.
Then we design and build a setup that is easy to use, easy to manage, and easy to measure. We do not add complexity for its own sake. We give your team a platform that is clearer to use and ready to keep improving.
Proof it works
Real results, not just promises.
For one education provider, we migrated 71,000 tickets from a legacy tool to HaloITSM and lifted SLA compliance from 74% to 93%.
Get started
Tell us what you are trying to do.
Share what you want to set up, move, fix, or improve. We will confirm the right next step – usually starting with a fixed-price Discovery.
A 30-minute call. No prep needed. We usually reply within one business day.