GLPI Implementation Services
Get GLPI implemented properly, from day one.
A successful ITSM implementation is more than installing software. OPSARO helps organisations configure GLPI around their service desk, users, workflows, assets and reporting requirements.
Implementation services
A connected setup, from first request to useful reporting.
Agree the deliverables and required subscriptions before configuration begins. Each engagement is tailored to your environment.
Discovery and deployment design
Review your service model, environment, licensing, data location and who will operate the infrastructure.
Core service desk configuration
Configure users, groups, permissions, ticket categories, routing, notifications and service targets.
Service catalogue and self-service portal
Design request forms, knowledge structure, approval steps and a portal that helps people find the right service.
Microsoft 365 email, SSO and SCIM integration
Plan OAuth mail collection and notifications, Entra sign-in and provisioning, with the required plugins and tenant permissions.
Asset management and inventory
Plan asset records, ownership and GLPI Agent rollout, then validate inventory collection against an agreed sample.
Reporting, testing, training and handover
Configure agreed reports, support user acceptance testing and prepare administrators and technicians for launch.
Implementation pathways
Start with the work you need.
These are consulting pathways. Your scoped quotation confirms deliverables, dependencies, timing and exclusions; they are not fixed-price packages or infrastructure support commitments.
Scoped quotation
GLPI Discovery & Deployment Design
Requirements, environment assessment, licensing, data residency and an implementation roadmap.
Scope focus: A documented deployment recommendation and prioritised implementation scope.
Discuss this pathwayScoped quotation
GLPI Foundation Implementation
Core configuration, ticketing, users, groups, permissions, categories, workflows, SLAs, portal and knowledge base.
Scope focus: An agreed service desk configuration, validated with your nominated users.
Discuss this pathwayScoped quotation
Microsoft 365 & Asset Integration
Exchange Online SMTP/IMAP OAuth, shared mailbox assessment, Entra SSO, SCIM and GLPI Agent inventory.
Scope focus: Agreed integrations configured and tested against your tenant and supported devices.
Discuss this pathwayScoped quotation
GLPI Migration & Optimisation
Existing platform assessment, data migration planning, workflow optimisation, reporting and training.
Scope focus: An agreed migration or improvement plan; any migration execution is separately scoped.
Discuss this pathwayMicrosoft 365 and plugin prerequisites
OAuth SSO and SCIM are documented for GLPI Network Basic or higher and Cloud. Email collection uses OAuth IMAP; sending uses OAuth SMTP. We check GLPI version, plugin entitlements, Microsoft licensing, application consent and mailbox permissions before confirming scope. Shared mailbox collection and outbound sender behaviour must be validated; access to a shared mailbox alone does not establish supported sending.
Advanced dashboards and approval by email have separate subscription requirements. No pathway assumes every plugin is included in every offer.
Delivery methodology
Decide, configure, validate, hand over.
01
Discover
Understand the service desk, users, assets, priorities, constraints and success criteria.
02
Design
Agree deployment, permissions, request flows, integrations, reporting and responsibilities.
03
Build and Validate
Configure the agreed scope, test representative scenarios and complete user acceptance testing.
04
Launch and Handover
Prepare launch, train the agreed roles and hand over configuration notes and operational ownership.
Clear responsibilities
Know who owns each part of the service.
OPSARO
Scoped consulting, GLPI configuration, integration, testing support, training and handover as agreed in your quotation.
GLPI Cloud provider
Managed cloud infrastructure and the hosting, backup and platform maintenance services included in the selected provider contract.
Customer or existing MSP
For self-hosted GLPI: infrastructure, server maintenance, patching, backups, monitoring and operational recovery. Your team also owns tenant access, data decisions and acceptance testing.
OPSARO does not offer server hosting or ongoing infrastructure operation as part of these services. Confirm your operational support arrangement before choosing self-hosted GLPI. Compare deployment options.
Plan your next step
Ready to plan your GLPI implementation?
Tell us about your service desk, deployment requirements and the work you need. We will use the discussion to shape an appropriate scope.