Need help but not ready for a full project? We can handle this flexibly – pay only for what you need.
If you’ve hit a blocker – but it’s too small to justify a new project or vendor. So it lingers, slows progress, and drains internal time.
Opsaro Flex gives you on-demand access to senior consultants, without long scoping or contracts.
Or your team doesn’t have the time or skills to tackle config, training, or improvements.
You want someone to step in and move it forward – now.
Opsaro Flex delivers targeted support exactly where you need it, without adding to your team’s load.
If you’re unsure about best practice, what’s possible, or what to do next. Avoid the uncertainty, delays, or wasted effort going in the wrong direction.
Opsaro Flex gives you practical, experience-backed input from real consultants who’ve seen it all before.
For teams that need expert help, on demand. Use Flex hours for configuration, training, optimisation, or best-practice guidance—tailored to your goals.
Fixed Cost
A$200/h + GST
What you get:
Some exclusions apply
✔️ On-demand consulting hours (via remote session or async)
✔️ Config changes and adjustments (fields, workflows, views, etc.)
✔️ Best practice advice tailored to your system and use case
✔️ Targeted system reviews (specific modules, rules, or pain points)
✔️ One-on-one admin or stakeholder training
✔️ Documentation support (process notes, config changes, admin guides)
✔️ Licensing guidance (usage review, tier alignment, optimization)
✔️ Quick wins and improvement suggestions
✔️ Ad hoc support without formal scope
✔️ Flexible booking and rapid turnaround
✔️ No minimum commitment
✔️ Support for all maturity levels
Full-system audits or end-to-end health checks (see Opsaro Audit)
Implementation of new platforms from scratch (see Opsaro Foundations)
Formal project scoping or PM oversight
Ongoing support or retainer-based SLAs (can be packaged separately)
Large-scale process redesign or enterprise change initiatives
Step 01
Submit a quick request or book a call – whether it’s a config change, training session, or advice.
Step 02
Your senior consultant picks it up – delivers the task, walks you through it, or advises as needed.
Step 03
Track your usage transparently. Only pay for the hours used, nothing more.
Curious what we’d recommend for your setup?
Or see Modern ITSM now
Specialists in one ITSM platform for advice that actually fits.
Your ITSM journey doesn’t stop at go-live and neither do we.
We speak human, not just profit and utilisation.
All our consultants have at least 2 years dedicated platform configuration experience.
Not delighted by our Service? We’ll always find a way to make it right. See Opsaro Guarantee.
All Opsaro consultants maintain ITIL 4 Foundation certification for best-practice advice.
We currently provide consulting expertise to customers using HaloITSM.
We work with your current system, no need to start over. Our consultants quickly assess your configuration and help improve, extend, or clean up what’s already in place.
Not at all. Most ITSM setups evolve over time, and many benefit from a second set of eyes. We help realign your platform with your current needs, fix what’s not working, and unlock new capabilities.
Not at all. Most ITSM setups evolve over time, and many benefit from a second set of eyes. We help realign your platform with your current needs, fix what’s not working, and unlock new capabilities.
Yes, and all training and documentation is tailored to your workflows, platform configuration, and team roles. Whether it’s onboarding new staff or upskilling admins, we make sure your team feels confident and capable.
Absolutely. Opsaro Flex is designed to be just that – flexible. You can book as little or as much time as you need, with no long-term commitment. Ideal for small improvements or just-in-time guidance.
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