Privacy Policy

Who we are

Opsaro Pty Ltd, referred to in this policy as “Opsaro”, “we”, “us”, or “our”, provides IT service management consulting, implementation, optimisation, reporting, and advisory services.

This policy applies to personal information collected through our website, email communications, discovery calls, forms, client engagements, and related business activities.

Information we collect

We may collect personal information when you contact us, complete a form, book a call, subscribe to updates, request information, or engage us to provide services.

Personal information we may collect includes:

• Name, job title, organisation, and contact details
• Information you provide about your service management environment, project, goals, or requirements
• Email, phone, calendar, or meeting information
• Website usage information, such as pages visited, referral source, browser type, and device information
• Information required to prepare proposals, deliver services, manage accounts, or support client engagements

How we use information

We use personal information to:

• Respond to enquiries and communicate with you
• Assess your needs and recommend suitable services
• Prepare proposals, statements of work, quotes, and project materials
• Deliver consulting, implementation, reporting, support, and advisory services
• Manage client relationships, administration, billing, and record keeping
• Improve our website, services, resources, and client experience
• Send relevant business updates or resources, where appropriate
• Comply with legal, regulatory, accounting, or security obligations

We do not sell personal information.

Cookies

Our website uses a small number of cookies needed for the site to work and for embedded tools, such as our booking calendar and video player, that load only when you choose to use them. We do not use advertising or tracking cookies.

For full details of the cookies we use and how to control them, see our
Cookie Policy. You can also adjust your browser settings to block or delete cookies, though some site features may not work as expected if you do.

Disclosure of information

We may disclose personal information where reasonably necessary for our business operations or service delivery, including to:

• Technology, hosting, security, email, CRM, form, and communication providers
• Professional advisers such as accountants, lawyers, insurers, or consultants
• Subcontractors or delivery partners involved in providing services to you
• Regulators, authorities, or other parties where required or permitted by law

Where we work with third-party providers, we aim to use reputable services and take reasonable steps to protect information handled on our behalf.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include access controls, secure systems, reputable cloud providers, password and account controls, encryption where appropriate, and internal processes for managing client information.

No method of transmission or storage is completely secure. If we become aware of a data breach that requires notification, we will take steps to assess and respond to the incident in accordance with applicable requirements.

Overseas disclosure

Some of the systems and service providers we use may store or process information outside Australia. This may include cloud hosting, email, CRM, project management, support, or communication platforms.

Where information is handled by overseas providers, we take reasonable steps to use reputable providers and appropriate business safeguards.

Access and correction

You may contact us to request access to personal information we hold about you, or to ask us to correct information you believe is inaccurate, incomplete, or out of date.

We may need to verify your identity before responding. In some cases, we may be unable to provide access or correction where a legal exception applies.

If you are in the UK, EU, or EEA

If you are located in the UK, EU, or EEA, you may have additional rights over your personal data, including rights to access, correct, delete, restrict, or object to certain processing, and to data portability.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with your local data protection authority.

Marketing communications

If we send marketing or educational communications, you can opt out at any time by using the unsubscribe option provided or by contacting us.

We may still send administrative, transactional, service, or project-related communications where necessary.

Retention

We retain personal information for as long as reasonably necessary for the purpose it was collected, to provide services, maintain business records, resolve disputes, comply with legal obligations, and support legitimate business needs.

When information is no longer required, we take reasonable steps to securely delete, de-identify, or archive it.

Questions or complaints

If you have a question, request, or complaint about how we handle personal information, please contact us first so we can review and respond.

Email: service@opsaro.com

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner. If you are in the UK, EU, or EEA, you may contact your local data protection authority.