Your end-to-end ITSM services partner. Too many providers sell first and deliver second. Opsaro does the opposite – designing ITSM systems for 5–50 agent teams where customer satisfaction comes before revenue.
Opsaro transforms your ITSM platform from clunky and underutilised into a streamlined, scalable system your team actually wants to use.
With Opsaro, we review, clean up, and realign your ITSM platform to match current needs and best practice — restoring clarity, performance, and value.
Opsaro specialises in ITSM for teams with 5–50 service agents. Enterprise power without the enterprise price.
Expert consulting to help you design, build or evolve your ITSM processes, workflows, and system architecture.
Post go-live support included in every Opsaro Foundation implementation. Concurrent & named licensing options to maximise utilisation and reduce unnecessary costs.
Bundled licensing with expert, support, strategic guidance, and access to ongoing system review — only through Opsaro.
You don’t have time to make changes yourself. We can handle this with expert admin support that does the work for you.
Uncover gaps, risks, and opportunities in your current ITSM setup with a structured health check and practical roadmap for improvement.
Step 01
Start with a free review of your current setup. We’ll identify gaps, risks, and opportunities.
Step 02
We’ll walk you through how a streamlined, scalable ITSM system could work for you.
Step 03
Receive ongoing support, and best-practice implementation or improvement services.
Curious what we’d recommend for your setup?
Specialists in one ITSM platform for advice that actually fits.
Your ITSM journey doesn’t stop at go-live and neither do we.
We speak human, not just profit and utilisation.
All our consultants have at least 2 years dedicated platform configuration experience.
Not delighted by our Service? We’ll always find a way to make it right. See Opsaro Guarantee.
All Opsaro consultants maintain ITIL 4 Foundation certification for best-practice advice.
Opsaro is an ITSM consulting firm that helps organisations get the most out of their service management platforms. We specialise in implementation, optimisation, reporting, and ongoing support—particularly for HaloITSM.
Our goal is to streamline your workflows, improve visibility, and align your system with best practices using the Continuous ITSM Improvement fundamental. Learn more.
Yes. Opsaro offers both fixed-price packages and flexible hourly consulting, depending on your needs. Our fixed-price options are ideal for implementation or health checks, while hourly consulting is perfect for bespoke configurations, training, onboarding new departments and reporting or dashboard creation. Learn more.
Absolutely. Whether your current setup is underutilised, outdated, or misaligned with your processes, we can help. We review your configuration, identify quick wins and long-term improvements, and bring your platform up to standard for optimal performance.
Our implementation service includes discovery workshops, system configuration, workflow design, portal setup, automations, reporting, and user training. We provide a clear project plan and ensure your platform is tailored to your team’s structure, priorities, and goals. Learn more.
Yes, we currently work with clients across Australia, New Zealand and the UK. All of our services can be delivered remotely, and we adapt our delivery to suit your time zone and communication preferences. For more information, visit our Contact page.
Getting started is easy. Simply book a free consultation or complete our ITSM Health Check quiz. We’ll review your current setup, discuss your needs, and provide tailored recommendations with no obligation.
Opsaro is dedicated in providing quality outcomes. In line with our values and dedication to customer success, we may refer your implementation to another partner.
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