Last updated: 6 August 2025
Opsaro Pty Ltd (“Opsaro”, “we”, “our”, or “us”) is committed to protecting your privacy
and complying with applicable privacy laws, including the
Australian Privacy Act 1988 (Cth) and, where applicable,
the UK GDPR. This Privacy Policy explains how we collect, use, store, and share your personal information.
1. Information We Collect
We collect personal information that is reasonably necessary to provide our services and operate our business, including:
- Name, email address, phone number, and company details
- Billing and payment details (processed via secure third‑party providers)
- Information you provide in forms, questionnaires, or during consultations
- Technical data such as IP address, browser type, and site activity (for website analytics)
2. How We Use Your Information
We use your personal information to:
- Provide and deliver our ITSM consulting services
- Respond to enquiries, proposals, and support requests
- Improve our website, services, and client experience
- Send service communications, updates, or legally required notices
- Comply with legal, tax, or regulatory obligations
3. How We Store and Protect Your Information
- Your information is stored securely in encrypted systems and cloud environments located in Australia or trusted international regions.
- We implement reasonable physical, technical, and administrative safeguards to protect against unauthorised access, alteration, or disclosure.
- We retain personal information only for as long as necessary to provide services or comply with legal obligations.
4. Sharing Your Information
We do not sell your personal information. We may share information only with:
- Trusted third‑party service providers (e.g., cloud hosting, billing platforms) under confidentiality agreements
- Legal authorities, where required by law or court order
- Professional advisers, auditors, or insurers as necessary for business operations
5. International Transfers
If we transfer personal information outside Australia or the UK (e.g., to secure cloud services),
we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or request deletion of your personal information
- Request restriction or object to the processing of your data
- Request a copy of your data in a portable format (GDPR)
- Lodge a complaint with the OAIC (Australia) or the ICO (UK)
7. Cookies and Website Analytics
- We use cookies and analytics tools (e.g., Google Analytics) to understand website usage and improve our services.
- You can control cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website, and the
“Last updated” date will reflect the effective version.
9. Contact Us
For any privacy questions or requests, please contact:
Opsaro Pty Ltd
Email: [email protected]
Registered Office: SHOP 2 290 Boundary Street, Spring Hill QLD 4000 Australia
