Last updated: 6 August 2025
These Terms of Service (“Terms”) govern your access to and use of the services provided by
Opsaro Pty Ltd (“Opsaro”, “we”, “our”, or “us”), including our website, consulting services,
and related deliverables. By using our website, requesting a proposal, or engaging our services,
you agree to these Terms. If you do not agree, you must not use our services.
1. Definitions
- Client / You / Your: The individual or organisation engaging Opsaro’s services.
- Services: IT Service Management (ITSM) consulting, implementation, configuration, training, and related support services.
- Deliverables: Any reports, configurations, or outputs provided as part of a project.
- Agreement: These Terms of Service, together with any signed proposal, statement of work (SOW), or Master Services Agreement (MSA).
2. Scope of Services
Our services are provided as described in the applicable proposal, SOW, or agreement.
Any work outside the agreed scope will require a change request and may incur additional fees.
3. Client Responsibilities
You agree to:
- Provide timely access to information, systems, and personnel needed for Opsaro to perform the services.
- Ensure appropriate backups and security for your IT environment.
- Obtain and maintain any third‑party licenses, subscriptions, or approvals required for integrations or project work.
4. Fees and Payment
- Fees are as specified in your proposal or SOW.
- Payments are due within the timeframe stated on invoices. Late payments may attract interest or result in service suspension.
- Unless otherwise stated, all fees are in AUD and exclusive of applicable taxes.
5. Intellectual Property
- Opsaro retains ownership of all pre‑existing materials, templates, and frameworks.
- Upon full payment, you receive a non‑exclusive, perpetual license to use deliverables created specifically for your organisation for internal purposes.
- Opsaro may re‑use anonymised learnings and non‑confidential templates across engagements.
6. Confidentiality
Both parties must keep confidential all non‑public information received under this agreement, except where disclosure is:
- Required by law; or
- Made with the other party’s written consent.
This obligation survives termination of the agreement.
7. Data Privacy and Security
Opsaro complies with applicable data protection laws, including the Australian Privacy Act 1988 (Cth) and UK GDPR (if applicable).
For details on how we handle personal data, see our Privacy Policy.
8. Limitation of Liability
To the maximum extent permitted by law:
- Opsaro’s total liability for any claim is limited to the total fees paid for the services giving rise to the claim.
- We are not liable for indirect, consequential, or incidental damages, including loss of data, profit, or business opportunity.
Your statutory rights under Australian Consumer Law or other local laws are not excluded.
9. Warranties and Disclaimers
- Opsaro warrants that services will be performed with due care, skill, and in accordance with industry best practices.
- We do not warrant outcomes dependent on third‑party systems, client infrastructure, or factors beyond our control.
10. Termination
Either party may terminate the agreement:
- For convenience, with 30 days’ written notice (unless otherwise agreed); or
- Immediately, if the other party breaches the agreement and fails to remedy within 14 days of notice.
Upon termination, all fees for work completed are payable, and Opsaro will provide reasonable offboarding support.
11. Governing Law
These Terms are governed by the laws of Queensland, Australia.
Any disputes shall be resolved in the courts of Queensland.
12. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website.
Continued use of our services constitutes acceptance of the updated Terms.
13. Contact
For any questions about these Terms, please contact:
Opsaro Pty Ltd
Email: [email protected]
Registered Office: SHOP 2 290 Boundary Street, Spring Hill QLD 4000 Australia
