Receive a cost-effective comprehensive, transparent & honest suitability report & score through expert-led workshops and analysis, suited to your schedule.
Migrating an ITSM platform is a significant change for any organisation. From unexpected down-time to re-training efforts, end-user education and the potential for an unsuitable product, the risks are endless.
Too many Integrators and vendors priorities the sale over suitability.
That is why Opsaro offers a significantly discounted price for its discovery platform. Before any implementation, we want to ensure the platform is both suitable and beneficial to your requirements.
Any business system change requires significant and coordinated effort from dozens of people. From project sponsors, to risk, security & infrastructure approvals, to administrator training, service agent familisaration and potential downtime or impacted end-user experience.
That is why Opsaro Discovery includes a detailed implementation plan, risk analysis and change management template to reduce the overhead needed in migration.
It can be difficult to find the sway needed to approve, an ITSM migration. Whether it’s communicating the value of a new system, or creating the time out of thin air for the changes to occur.
That is why Opsaro Discovery includes numerous tailored demonstrations, visual roadmaps and clear messaging to promote buy-in from critical stakeholders and the wider usiness
For teams that need added confidence before migration to their new ITSM platform
Fixed Cost
A$10,000 + GST
A$6500 + GST
What you get:
Some exclusions apply
A ranking system developed to provide insight into how compatbility your chosne platform is with your required configuration, as well as future statement requirements.
A comprehensive (25+page) document that indicates your suitability to the chosen platform including a suitability score breakdown per module
Everything you need to begin a successful implementation incuding an implementation plan, timeline, risk assessment, cost breakdown and change management templates
Step 01
An initial meeting to plan the 7 (or more) workshop days with you and your team.
Each targeted day focusses on one core area of the business or platform.
Step 02
During a workshop day, we start with an in-depth demonstration of OOTB functionality. We then discuss and analyse current pain points, requirements and any ‘wish list’ grade items.
Step 03
We run you through your report and discuss your suitability score, highlighting key strengths, weaknesses, likely challenges and risks and our final thoughts on suitability.
Curious what we’d recommend for your setup?
Or see Modern ITSM now
Specialists in one ITSM platform for advice that actually fits.
Your ITSM journey doesn’t stop at go-live and neither do we.
We speak human, not just profit and utilisation.
All our consultants have at least 2 years dedicated platform configuration experience.
Not delighted by our Service? We’ll always find a way to make it right. See Opsaro Guarantee.
All Opsaro consultants maintain ITIL 4 Foundation certification for best-practice advice.
Opsaro Discovery is our structured discovery process aimed and providing you the certainty that you are making the correct choice. It incorporates expert-led workshops analysis and comparison to previous implementations to produce a suitability score, a ranking that indicates how suitable your platform is to your requirements and organization.
Opsaro Discovery is ideal for organisations that are new to ITSM or migrating to a new platform. Whether you’re replacing spreadsheets, moving from email-based ticketing, or switching from another tool, this service gives you a strong, risk adverse starting point.
The package includes 7+ discovery workshops structured around key platform modules. These workshops are used ot produce a comprehensive, 25+ page report which wil be handed over to your team at the end of the engagment.
As long as you need. Opsaro Discovery is fixed scope, not fixed time. In the initial kick-off we organise the best times for you and your team.
Yes. While Opsaro Discovery follows a proven structure, it’s fully tailored to your team, workflows, and goals.
You will have the confidence to chose the best implementation service for your requirements and organization, whether this is with Opsaro or another vendor. If you do choose Opsaro, we can begin with the already provided implementation plan & roadmap, and fast-track the onboarding phase of your chosen implementaiton package.
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