Before founding Opsaro, we spent years inside organisations where talented IT teams were being let down by the very systems designed to support them. And too often, the service integrators responsible were part of the problem — delivering quick wins, but never returning until the fire had started.
Innovation stalls, systems stagnate, and what was once a promising implementation becomes a daily frustration.
Opsaro exists to break that cycle.
As a specialist ITSM consultancy, we have years of implementation experience spanning private enterprises to Commonwealth agencies. We’re not here to patch and disappear. We build clean, efficient, and scalable ITSM environments and promote continued improvement and refinement.
Opsaro started because no one is delighted with Enterprise Software or Services.
Specialists in one ITSM platform for advice that actually fits.
Your ITSM journey doesn’t stop at go-live and neither do we.
We speak human, not just profit and utilisation.
Service agents are easily onboarded into a system they don't despise and able to handle tickets efficiently and effectively
End-Users receive faster and more accurate service through automations and improved SLA response
Dashboards and reports are automated allowing leaders to make effective decisions and prioritise resources
Your ITSM platform stays at the cutting edge of Service Management and connects your departments seamlessly.
Our mission is to elevate IT service management from a behind-the-scenes function to a core driver of business success, delivering clarity, efficiency, and ongoing improvement that leaders can measure.
From cost-centre to investment with measurable ROI
All our consultants have at least 2 years dedicated platform configuration experience.
Not delighted by our Service? We’ll always find a way to make it right. See Opsaro Guarantee.
All Opsaro consultants maintain ITIL 4 Foundation certification for best-practice advice.
Opsaro is an ITSM consulting firm that helps organisations get the most out of their service management platforms. We specialise in implementation, optimisation, reporting, and ongoing support—particularly for HaloITSM.
Our goal is to streamline your workflows, improve visibility, and align your system with best practices using the Continuous ITSM Improvement fundamental. Learn more.
Yes. Opsaro offers both fixed-price packages and flexible hourly consulting, depending on your needs. Our fixed-price options are ideal for implementation or health checks, while hourly consulting is perfect for bespoke configurations, training, onboarding new departments and reporting or dashboard creation. Learn more.
Absolutely. Whether your current setup is underutilised, outdated, or misaligned with your processes, we can help. We review your configuration, identify quick wins and long-term improvements, and bring your platform up to standard for optimal performance.
Our implementation service includes discovery workshops, system configuration, workflow design, portal setup, automations, reporting, and user training. We provide a clear project plan and ensure your platform is tailored to your team’s structure, priorities, and goals. Learn more.
Yes, we currently work with clients across Australia, New Zealand and the UK. All of our services can be delivered remotely, and we adapt our delivery to suit your time zone and communication preferences. For more information, visit our Contact page.
Getting started is easy. Simply book a free consultation or complete our ITSM Health Check quiz. We’ll review your current setup, discuss your needs, and provide tailored recommendations with no obligation.
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