It can be done better. From automated serial or parallel, multi-stage approval processes, to automated task generation for onboarding & offboarding requests, free up service agents time to focus on the tasks that truly matter.
Difficult to maintain compliance & limited reporting
Our implementation are built from the ground up to structure your data, and promote high quality Service Desk and compliance reporting.
Legacy systems with legacy configuration costs
Opsaro promotes transparent and all-inclusive pricing with our supported platforms, so that new initiates are approved and delivered quicker.
Measure, automate and optimise
Powerful reporting, included
Opsaro understands the importance of reporting to drive continuous ITSM improvement and uncover underlying value. That is why we provide a freereportcreationservice for all customers.
Automated Request routing & SLA's
Whether your requests are created from email, vendors, self service portal or Microsoft teams, we can automate the team, SLA and agent that are assigned based on your criteria.
Modern, self-service optimised portals
Good service starts with responsive and accessible interface for your users. Opsaro works closely with service owners, marketing and analysts to ensure your Self-Service Portal is a natural extension of your existing business systems.
Powerful automations for onboarding & offboarding
Opsaro works with platforms capable of automating complex onboard and offboarding processes, including automatically creating pre-defined tasks and assigning them to specific teams or agents.
Customer Success Stories
Getting Started Is Simple
Step 01
ITSM Health Check
Start with a free review of your current setup. We’ll identify gaps, risks, and opportunities.
Step 02
See What’s Possible
We’ll walk you through how a streamlined, scalable ITSM system could work for you.
Step 03
Partner with Opsaro
Receive ongoing support, and best-practice implementation or improvement services.