Opsaro is an ITSM consulting firm that helps organisations get the most out of their service management platforms. We specialise in implementation, optimisation, reporting, and ongoing support.
Our goal is to streamline your workflows, improve visibility, and align your system with best practices using the Continuous ITSM Improvement fundamental. Learn more.
Yes. Opsaro offers both fixed-price packages and flexible hourly consulting, depending on your needs. Our fixed-price options are ideal for implementation or health checks, while hourly consulting is perfect for bespoke configurations, training, onboarding new departments and reporting or dashboard creation. Learn more.
Absolutely. Whether your current setup is underutilised, outdated, or misaligned with your processes, we can help. We review your configuration, identify quick wins and long-term improvements, and bring your platform up to standard for optimal performance.
Our implementation service includes discovery workshops, system configuration, workflow design, portal setup, automations, reporting, and user training. We provide a clear project plan and ensure your platform is tailored to your team’s structure, priorities, and goals. Learn more.
Yes, we currently work with clients across Australia, New Zealand and the UK. All of our services can be delivered remotely, and we adapt our delivery to suit your time zone and communication preferences. For more information, visit our Contact page.
Getting started is easy. Simply book a Free Discovery or complete our ITSM Roadmap. We’ll review your current setup, discuss your needs, and provide tailored recommendations with no obligation.
You can, any many organisations who have the time, resources & talent do this with success. However, we also work directly with organisations with unsuccessful eslf-implementaiton attempts.
Many internal teams underestimate the time, complexity, and expertise required to implement or improve ITSM systems effectively. Almost any integrator, having deployed service desks or ITSM’s dozens or hundreds of times over provide invaluable insight and advice.
Opsaro brings proven frameworks, hands-on configuration skills, and industry best practices to accelerate results and avoid costly missteps.
Opsaro isn’t just about tools — it’s about unlocking their full potential. Many teams underutilise their platforms due to poor setup, outdated processes, or lack of training. We assess, streamline, and enhance your ITSM setup to deliver measurable improvements in efficiency, visibility, and user satisfaction.
Unlike generalist integrators, Opsaro specialises in ongoing ITSM excellence — from implementation through to continual improvement. Our approach is practical, tailored, and grounded in real-world experience across both public and private sectors. We focus on results, not just deliverables, and back this up with our Opsaro Guarantee.
Opsaro specialises in organisations of 5 to 50 service agents, however even smaller teams CAN benefit from ITSM systems, but costs can be more difficult to justify. Prior to any agreements, Opsaro ensures that product and service are fit for purpose. Every engagement begins with clarity — defined outcomes, scope, and expected benefits. Whether it’s faster resolution times, improved reporting, or streamlined service requests, we align our work with your goals and make sure results are visible.
Opsaro was created because too many vendors deliver cookie-cutter solutions and walk away. We pride ourselves on transparency, accountability, and continuous improvement. You’ll always know where things stand — and we don’t disappear after go-live.
Opsaro offer ITSM implementation, healthcheck or audit, bespoke consulting and licensing and support (including virtual administration services).
That’s exactly what Opsaro is built for. Our modular service structure lets you start small whether it’s a quick win, a single module, or a health check. You only pay for what you need.
We don’t use one-size-fits-all templates. Every implementation or improvement plan is aligned to your workflows, your team, and your goals with best practice built in. And you’ll see results, fast.
Our pricing is transparent and scalable, with options for fixed-scope projects, flexible consulting, or ongoing support. Many clients find our improvements pay for themselves through saved time and fewer workarounds.
Most teams only scratch the surface of their platform’s potential. We help you clean up, realign, and take advantage of features you may not be using, unlocking real value and smoother operations.
We specialise in one platform, so everything we do is faster, sharper, and purpose-built. Our approach is strategic, not just technical, combining platform expertise with a focus on adoption, improvement, and long-term success.
Opsaro offer discounts to various organisation types. Use our discount eligibility tool get instant approval.
All Opsaro engagements include hypercare support after go-live to ensure a smooth transition and rapid issue resolution. We’re hands-on during the critical early days to ensure everything works as intended and your team is confident using the system.
We offer a 1-hour response time during business hours for standard issues, and 24/7 coverage for Priority 1 incidents — ensuring critical issues are addressed promptly no matter when they arise.
Yes. Ongoing support is available through flexible support plans or credit-based add-ons. Whether you need occasional help, regular improvements, or fast access to expertise, Opsaro can provide continued support aligned with your needs.
Not at all. Opsaro operates across Australia and the UK, ensuring responsive support during your business hours. Our service model is designed to support distributed teams without compromising on quality or timeliness.
Opsaro follows industry best practices for data security, including secure data handling, least-privilege access, and encrypted communications. We work with your existing controls and platforms, ensuring no shortcuts are taken with your data. Furthermore, we only promote platforms with strict security and data privacy measures in place.
While Opsaro is a growing firm, we align all services with key compliance frameworks including ISO 27001, GDPR, and Australian Privacy Principles. We’re also actively pursuing relevant certifications as part of our continuous improvement and commitment to secure service delivery.
Confidentiality is taken seriously. All engagements are governed by a Master Services Agreement (MSA) and non-disclosure provisions. Any client data is only accessed when required, never stored beyond need, and always handled with care.
Yes — many of our ITSM improvements enhance auditability, accountability, and policy enforcement. Whether it’s automating change approvals, tracking asset ownership, or improving access controls, Opsaro helps you build a more compliant and secure IT environment
